Question: 01
How does a Sales Promotion Campaign impact a customer's desire to buy?

    a.     It appeals to their desire for a deal and increases the speed at which they buy
    b.     It creates the apprehension the product will cost more later
    c.     It does not have any impact
    d.     It is just another form of advertising and has no impact on buying


Question: 02
Which of the following is an example of Placement?

    a.     A new ad campaign
    b.     Allocating $10,000 to marketing
    c.     The point of sale
    d.     Increasing the marketing staff


Question: 03
How does Information from the SIVA model apply to customers?

    a.     Does the customer know of the company's product and is it enough to influence a decision to buy
    b.     Does the price reflect the value
    c.     Determined how much will be spent on customer acquisition
    d.     Determines the product mix available to the customer


Question: 04
What is the purpose of marketing?

    a.     To gain customer trust in a company
    b.     To create and deliver value to customers
    c.     To learn more about the customer and what their needs are
    d.     All of the above


Question: 05
How does Product Focus Marketing differ from Customer Focus Marketing?

    a.     PFM will always cost more to perform
    b.     PFM does not usually result in as many sales
    c.     PFM relies on changing pricing to gauge demand
    d.     PFM looks to create a market whereas CFM responds to the existing market


Question: 06
Which of the following options would a company heavily involved in Research & Development most likely follow?

    a.     Product Focus Marketing
    b.     Customer Focus Marketing
    c.     Advertising
    d.     Direct Sales


Question: 07
What are the four new Ps?

    a.     Pricing, Promotion, Placement, Product
    b.     Product, Peer-to-Peer, Potential Clients, Pricing
    c.     Promotion, Personalization, Participation, Product
    d.     Personalization, Participation, Peer-to-Peer, Predictive Modeling


Question: 08
What is meant by Product Focus Marketing?

    a.     Focusing on the customers and their wants
    b.     Focusing on selling the previous year's products
    c.     Trying to develop a market for a product
    d.     Diversifying the product mix


Question: 09
What does Predictive Modeling accomplish in the marketing mix?

    a.     It is subjective and allows for creativity in marketing
    b.     It replaces market research
    c.     It uses algorithms to solve marketing problems
    d.     It leaves marketing to the discretion of the management


Question: 10
What would a company hope a potential customer would do after seeing an advertisement for a new product?

    a.     Perform some action related to purchasing the product
    b.     Remember to tell their friends
    c.     Sell their current solution and buy the new one
    d.     Do nothing


Question: 11
What is meant by "branding"?

    a.     Creating a certain image for a product
    b.     Physically marking each product with the company logo
    c.     Determining the customers' needs
    d.     Setting the price for a product


Question: 12
How does Personal Selling differ from Advertising?

    a.     It is more progressive than advertising
    b.     It allows for a direct, tailored message to be given to the potential client
    c.     It is cheaper
    d.     There is no real difference


Question: 13
What are some of the steps in an advertising campaign?

    a.     Designing, Budgeting, Determining the point of sale
    b.     Assembly, Painting, Distribution
    c.     Market research, Budgeting, Choice of the media, Designing, Testing results
    d.     Financing, Operations, Accounting, Marketing


Question: 14
What is meant by Peer-to-Peer in the marketing sense?

    a.     Allowing a customer to interact with other customer via forums and communities
    b.     Selling directly to customers door to door
    c.     Creating blanket ads for the television
    d.     Offering coupons


Question: 15
Which of the following would Pricing include beyond the price for the product?

    a.     How the client receives the product
    b.     Shipping options if purchased online
    c.     Discounts available to the client
    d.     Colors the product is available in


Question: 16
How is Advertising different from Personal Sales?

    a.     It costs more
    b.     It is much more effective
    c.     They are pretty much the same
    d.     It is considered pervasive and impersonal


Question: 17
What does SIVA essentially accomplish?

    a.     It takes the four Ps of marketing and reorients them to focus more on the customer
    b.     It regulates the world of marketing
    c.     It is a throwback to the marketing techniques of old days
    d.     It helps sales people sell more


Question: 18
What is meant by Personal Selling?

    a.     Creating advertisements for the television
    b.     A salesman approaching potential customers
    c.     Creating banner ads for online sites
    d.     Emailing customers coupons


Question: 19
What is another term for "Placement"?

    a.     Accounting
    b.     Publicity
    c.     Distribution
    d.     Branding


Question: 20
How would Advertising be categorized?

    a.     Directly targeting specific crowds
    b.     An ineffective method of marketing
    c.     The same as mail marketing
    d.     Aiming at mass markets


Question: 21
What supplementary areas of study play into marketing?

    a.     Accounting and Finance
    b.     Psychology and Sociology
    c.     Geography
    d.     Computer Science


Question: 22
Which of the following does Pricing involve?

    a.     Determining how to get the product to the customer
    b.     Setting a price which will create the maximum demand for the product
    c.     Setting a bill of materials for the product
    d.     Determining the end users preferred purchase place


Question: 23
How does a successful advertisement help the sales team?

    a.     It eliminates their jobs
    b.     It reduces their burden as the customers are already inclined to purchase
    c.     It shows the customers the sales team is effective
    d.     It reduces the amount of paper work they have to do


Question: 24
What is accomplished by successfully using communication in marketing?

    a.     It helps create the company image
    b.     It turns strangers into customers
    c.     It uses the marketing budget effectively
    d.     It turns away customers the company does not want


Question: 25
What method/s is/are used to determine customers' needs?

    a.     Examining sales history
    b.     Speculation based on prior market research of other products
    c.     Looking to competitors
    d.     Market research


Question: 26
What is meant by Customer Focus Marketing?

    a.     Selling only to past customers
    b.     Creating email campaigns for past customers
    c.     Focusing on customers and their relatives
    d.     Listening to the customers and tailoring the products and services to their demand


Question: 27
What is meant by the 'People' aspect of Extended Marketing?

    a.     The actual customers
    b.     The people who design the product being sold
    c.     The manufacturing staff who physically touch the product
    d.     The people who come in contact with the customer, having an impact on overall satisfaction


Question: 28
Which of the following are the aspects of the Extended Marketing Mix?

    a.     Product, Placement, Pricing, Procurement
    b.     People, Performance, Pricing, Process
    c.     Process, Pricing, Placement, Procurement
    d.     People, Process, Physical Evidence


Question: 29
What is covered by Participation?

    a.     Customer surveys
    b.     Progressively marketing new products to untested markets
    c.     Allowing the customers to be actively involved in shaping a company and its image
    d.     Selling to new markets


Question: 30
Which of the following would the scope of Product include?

    a.     How the product is delivered to a customer
    b.     The packaging of the product
    c.     Warranties and support services
    d.     The bill of materials for the product


Question: 31
Which of the following would be considered the result of Product Focus Marketing?

    a.     Nintendo Wii video game system
    b.     Dell laptop
    c.     Campbell's Soup
    d.     Candle Manufacturing


Question: 32
Which of the following companies would be considered a trail blazer in Personalization?

    a.     Procter & Gamble
    b.     Ford Auto Corporation
    c.     Dell Computers
    d.     Canon Cameras


Question: 33
Which of the following is involved in the Publicity aspect of Promotion?

    a.     Determining what product mix to offer to the customers
    b.     Creating advertisements for different markets
    c.     Managing the public perception of the product
    d.     Setting sales goals for each product line

Question: 34
Which of the following is a demerit of Product Focus Marketing?

    a.     It costs too much
    b.     It relies on past successes
    c.     It is taxed at a higher rate
    d.     A company takes a big risk in creating products that the market may not adapt to


Question: 35
What does Peer-to-Peer look to change in the traditional marketing model?

    a.     It gives the company the ability to charge more for their products
    b.     It allows for more design options in a product
    c.     It allows access to broader markets
    d.     It takes the interruptive nature of marketing away, e.g. imposing a brand on the customers


Question: 36
What is another term for Peer-to-Peer?

    a.     Social Computing
    b.     Internet Marketing
    c.     Blanket Advertising
    d.     Selling


Question: 37
Which of the following does 'Access' in the SIVA model apply to customers?

    a.     How the company gains access to the materials used in manufacturing
    b.     How the customers access the company's website
    c.     How the customers can get the solution and how they take delivery
    d.     How the customers can order


Question: 38
Which of the following would be part of successful advertising?

    a.     Attracting attention
    b.     Cost effectiveness
    c.     Using lots of colors
    d.     Prime Time TV placements


Question: 39
What is meant by SIVA?

    a.     The governing body over Marketing
    b.     Solution, Information, Value, Access
    c.     Sales, Information, Vehicle, Attributes
    d.     Sales, Information, Value, Access


Question: 40
Which of the following does Placement involve?

    a.     How the company is perceived in the market
    b.     How the product gets to the customer
    c.     How the marketing budget is allocated
    d.     How the company logo is placed on the packaging

[ If you get  any answers above all the Questions please send us to Ask.livejar@gmail.com ]

Question: 01
State which of the following groups exhibits the following traits:

It is tradition bound.
It adopts innovative methods only when it takes on a measure of tradition itself.

    a.     Laggards
    b.     Early adopters
    c.     Innovators
    d.     Late adopters


Question: 02
Which type of assortment strategy is used by a news agency when it adds indoor plants and house wares to its range of newspapers, stationery and books?

    a.     Exclusive Assortment
    b.     Scrambled Assortment
    c.     Inclusive Assortment
    d.     Broad Assortment


Question: 03
Which strategy involves advertising tactics that intend to change its brand's image and relies on imagery and symbolism to achieve its objective?

    a.     Image oriented change strategy
    b.     Information oriented change strategy
    c.     Information oriented maintenance strategy
    d.     Image oriented maintenance strategy


Question: 04
Fixing the price of a product in denominations like $7.95, $19.95 is referred to as.

    a.     odd pricing
    b.     even pricing
    c.     odd-even pricing
    d.     decimal pricing
    e.     None of the above


Question: 05
Which model out of the following assumes that the consumer evaluates product characteristics according to his priorities?

    a.     Determinance model
    b.     Disjunctive model
    c.     Iconoclastic model
    d.     Lexicographic model


Question: 06
Which of the following are the main characteristics of an adversarial shopper?

    a.     He is determined to get a good value at a low price
    b.     He values quality & ignores high price
    c.     He does not regard all prices as negotiable


Question: 07
Price Floor is a price imposed by law below which market prices are not permitted to fall.

    a.     True
    b.     False


Question: 08
A _______ is a rather narrowly defined group, typically a small market, whose needs are not being well served.

    a.     niche
    b.     clique
    c.     tangent
    d.     All of the above


Question: 09
State whether True or False.

Knock-offs is a term used to refer to new product innovations which are almost identical, look-alike copies of the competitors' best-selling items.

    a.     True
    b.     False


Question: 10
Which of the following is more likely to occur when there is little significant difference between two products?

    a.     Unplanned Cannibalisation
    b.     Planned Cannibalisation
    c.     Cannibalisation
    d.     Differential Cannibalisation


Question: 11
Philip Kotler's Black Box Model is used to explain the hidden nature of.

    a.     consumer behavior
    b.     the seller's pricing policy
    c.     the competitor's strategy
    d.     consumer decision-making
    e.     supplier economics


Question: 12
Cannibalisation is the loss of _______ of a product to a new offering in the product line.

    a.     price
    b.     profit
    c.     supply
    d.     sales


Question: 13
In which type of marketing test are consumer goods tested in the market using a simulated store technique rather than an actual test market?

    a.     Accelerated test marketing
    b.     Accepted test market
    c.     Laboratory test markets
    d.     Simulated test markets


Question: 14
State whether True or false.

Reactive Marketing Control System is a system which allows changes to be made in the marketing objectives during a planning period, as well as in the performance to meet those objectives.

    a.     True
    b.     False


Question: 15
Individuals selected from the target market are asked to look through a magazine and recall advertisements they have seen. This is a test to see the effectiveness of advertising. What is it called?

    a.     Recognition test
    b.     In-magazine recognition test
    c.     In-magazine advertising test
    d.     Advertisement recall test


Question: 16
What does the Latin phrase 'Caveat Emptor' mean?

    a.     Let the buyer beware
    b.     Let the seller beware
    c.     Let the producer beware
    d.     None of the above


Question: 17
Which monopolistic pricing technique is taking advantage of the absence of competition which a seller put to use to charge unusually high prices?

    a.     Price gouging
    b.     Price skimming
    c.     Price war
    d.     Price winning


Question: 18
A brand name used for a number of products in the same line is called.

    a.     Family brand
    b.     Corporate brand
    c.     Singular brand
    d.     Sister brand


Question: 19
What is the marketing of 'environmentally friendly' products known as?

    a.     Global marketing
    b.     Environment marketing
    c.     Yellow marketing
    d.     Green marketing
    e.     Ozone marketing


Question: 20
An arrangement of lines and spaces in a code form used to identify a product by style, size, price, quality, quantity etc. is known as_____.

    a.     line code
    b.     bar code
    c.     point chart
    d.     pie chart
    e.     line and space code


Question: 21
Which term is used for describing the difference between the original selling price of an article and the price to which it is reduced in order to sell it?

    a.     Mark-down ratio
    b.     Mark-up ratio
    c.     Price drop ratio
    d.     Fall out ratio


Question: 22
Which Strategic Business Unit(SBU) is characterized by high market share and low market growth?

    a.     Question marks
    b.     Cash cows
    c.     Dogs
    d.     Stars


Question: 23
Which marketing strategy consists of launching a new product at a high price and a high promotional level?

    a.     Slow-skimming strategy
    b.     Rapid-penetration strategy
    c.     Rapid-skimming strategy
    d.     Slow-penetration strategy


Question: 24
Which type of general attack strategy involves matching the opponent in terms of product, price, promotion and distribution?

    a.     Flank attack
    b.     Frontal attack
    c.     Bypass attack
    d.     Encirclement attack


Question: 25
The options to lease or purchase a product or to manufacture it internally sometimes faced by a manufacturing company, when considering the acquisition of a new product, is called.
    a.     hire-purchase decision
    b.     lease decision
    c.     manufacturing decision
    d.     make or buy decision


Question: 26
In which assortment strategy does a reseller decide to carry many variants of each product in the range?

    a.     Scrambled Assortment
    b.     Broad Assortment
    c.     Exclusive Assortment
    d.     Deep Assortment


Question: 27
Which of the following are models of brand valuation?

    a.     Expectancy-value model
    b.     Conjunctive model
    c.     Black box model
    d.     Porter's five force model


Question: 28
Which function includes the assembling of a variety of products, storing them, sorting them into appropriate categories and sizes and arranging them on retail shelves?

    a.     Facilitating function
    b.     Transactional function
    c.     Logistical function
    d.     Promotional function


Question: 29
The main purpose of the guaranteed price is to assure the traders to order items in subsequently large quantities.
    a.     True
    b.     False


Question: 30
Cognitive dissonance is a doubt that surfaces when a buyer becomes aware that an alternative product may offer more desirable benefits than the one purchased.

    a.     True
    b.     False


Question: 31
How does a company differentiate the image acquired through the use of its logo and other symbols, its advertising and its atmosphere from that of its competitors?

    a.     Through services differentiation
    b.     Through personnel differentiation
    c.     Through image differentiation
    d.     Through visual differentiation



Question: 32
Which pricing method involves estimating the price that customers would be willing to pay for a given product and then comparing it to the per unit cost to see if it meets the firm's profit objectives?

    a.     Demand backward pricing method
    b.     Demand forward pricing method
    c.     Supply forward pricing method
    d.     Customer pricing method


Question: 33
The accelerator principle states that ________ in consumer demand will affect several layers of demand in organizational markets.

    a.     An increase
    b.     A decrease
    c.     Both an increase or a reduction
    d.     None of these


Question: 34
State whether True or False.

Market followers are firms that carve out a distinct niche for themselves, which had been left uncovered by the other firms in the industry.

    a.     True
    b.     False


Question: 35
In which of the following cost-pricing approaches does a firm determine a price that would yield the target rate of return on investment(ROI)?

    a.     Perceived-value pricing
    b.     Target-return pricing
    c.     Value pricing
    d.     ROI pricing


[ If you get  any answers above all the Questions please send us to Ask.livejar@gmail.com ]

HTML+/3.0

 

HTML 3.2

 

The following features were added in HTML 3.2:

 

HTML 4.0

Question: 01
Suppose you are a TME for a telecom company and you call a prospective customer to sell your company's product. However, during the conversation, you realize that the customer is not interested as he clearly says "I don't need one". What will be your next statement?

    a.     Mobile phones give you the freedom which you might be looking for.
    b.     Try and buy our product, it's one of the best in the market.
    c.     Are you using a mobile phone currently and to which telecom operator do you subscribe to?
    d.     We have some special offers for you, please listen to me.


Question: 02
What is Average Wait Time in an outbound telecalling process?

    a.     The time taken to make a sale
    b.     The time taken by a telecalling executive to log into the computer
    c.     The time between two outbound calls
    d.     None of the above


Question: 03
Who is the decision maker in an outbound sales process?

    a.     The person who makes the final purchasing decision
    b.     The person who makes all the decisions about the products to be sold
    c.     The person whose daily work is affected by the seller's products and services
    d.     All of the above


Question: 04
How will you, as a telecalling executive, convince a customer who is refusing to divulge personal information like social security number or banking information to do so?

    a.     By telling him that your company does not sell anything without this information
    b.     By assuring the customer that the sensitive information desired is necessary and will only be used for transactions and for defining the credentials of the customer
    c.     By trying and confusing the customer to give out details
    d.     By forcing the customer through assertive means to give out the information


Question: 05
If a customer demands that he should never be contacted again for the sale of the product in question, his name should be listed on the:

    a.     Not interested customers list
    b.     Do not call list
    c.     Boycotted customers list
    d.     Negative customers list


Question: 06
Read the following script:
 
Telecalling Agent: I'm Alice from ABC Company, and I need to find out if you have a need for my product.
Prospect: No.
Telecalling Agent: Maybe in the future?
Prospect: Yes, possibly.
Telecalling Agent:Then, may I check back with you on (specific date)?
If the prospect says no, what should be the appropriate response of the agent?

    a.     OK, thank you for taking my call.
    b.     But you have to listen to me.
    c.     Hoping you'll have a need for it in the future, thank you.
    d.     Do you know anybody who might have a need for it at this time?


Question: 07
What does sign-posting mean in an outbound sales scenario?

    a.     The practice of letting the customer know what format the sales conversation is going to take before starting the sales talk
    b.     The practice of letting the customers know about the benefits and unique features of the product that the telecalling executive aims at selling
    c.     The practice of building a rapport with the potential customer before commencing with the sales talk
    d.     The practice of erecting signposts to advertise the product to increase sales


Question: 08
You are a telecalling executive. When you ask for the prospective customer on the phone, the assistant answers the call. Which of the following sentences would be more appropriate in this scenario?

    a.     Hello, could you please connect me to Mr. Bush?
    b.     Get me Mr. Bush please.
    c.     Get me Mr.Bush.
    d.     Hi, I was wondering if I could please speak to Mr. Bush.


Question: 09
What is SPH in outbound sales terminology?

    a.     Scripts per hour
    b.     Sales per hour
    c.     Sales per handling
    d.     Sales post house


Question: 10
Read the following statements:

i.Mail me something/Can I get this in writing?
ii.I have to check with my spouse, can I call you back?
iii.Is this timeshare?
iv.Why do I have to give my credit card?
v.I need to think about it.
vi.My credit card is over the limit.

How are these statements by the prospect in sales terminology described as?

    a.     Acceptances
    b.     Rebuttals
    c.     Agreements
    d.     Discredits


Question: 11
While commencing on a sales campaign, the telecalling representative has been asked to divulge only the USP of the product his company is promoting. What would be the focus of his conversation with the prospective client?

    a.     The best features of the product
    b.     The sales figures of the product
    c.     The competition's strategy to reiterate the immense popularity of this company's product
    d.     The most valuable and unique advantage of the product


Question: 12
Which of the following opinions regarding grammar and usage is true while making calls?

    a.     It is not necessary to use proper grammar and usage so long as the customer is getting what is being said.
    b.     Proper grammar and usage is required only with sophisticated customers.
    c.     Grammar and usage should be correct no matter who the customer is.
    d.     Some prospects do not use proper grammar and usage, so it is alright to mirror the prospect's way of talking.


Question: 13
What is the definition of the AIDA model?

    a.     Attract the prospect, create interest, develop a relationship, set an action from the prospect
    b.     Attract the prospect, influence, develop a relationship, extract a promise from the prospect
    c.     Attract the caller, develop an alliance, set an action by the caller
    d.     None of the above

Question: 14
What are the necessary attitudes to be kept in mind while closing a sale?
    a.     Not reacting emotionally to objections
    b.     Getting distracted by the customers' objections
    c.     Keeping the call focused
    d.     Pushing the product or service


Question: 15
Which of the following are important ways to contact the decision maker in an outbound sales scenario?

    a.     Cold Calling
    b.     Product promotion campaigns
    c.     Written correspondence
    d.     A strategy combining cold calling and written correspondence


Question: 16
What is an IVR?

    a.     Instant Voice Recorder
    b.     Interactive Voice Response
    c.     International Voice Recorder
    d.     International Voice Rights


Question: 17
What does EST mean in outbound sales?
    a.     Eastern Standard Type
    b.     Eastern Standard Technology
    c.     Efficient Sales Team
    d.     Eastern Standard Time


Question: 18
What does the term 'upselling' mean in an outbound scenario?

    a.     Trying to sell add-on products post the sale of a primary product
    b.     To up the sale of a primary product
    c.     An upward trend in sales
    d.     There is no such term as upselling.


Question: 19
Suppose you are a TME and you get an underage listener on the line. How will you proceed with the conversation?

    a.     Try and inquire about the whereabouts of the target customer
    b.     Try and inquire at what time the prospective customer would be available
    c.     Try and query about the personal details of the customer
    d.     Try and upsell a cheap product to the underage listener


Question: 20
How can a telecalling executive get off to a successful start when opening a call?

    a.     By focusing on the purpose of the call
    b.     By asking personal questions
    c.     By creating a weak opener
    d.     By setting a goal for each call before commencing it


Question: 21
If your prospective customer is already using a similar product as the one you are trying to sell but of a different make/company, what would you do?

    a.     Try and inquire about the nature of services of the product used by the customer
    b.     Compare your product with the one used by the customer
    c.     Criticize the other product
    d.     None of the above


Question: 22
What are the various buying roles?

    a.     Coach
    b.     Evaluator
    c.     Customer
    d.     Decision maker
    e.     Strategist
    f.     User


Question: 23
What does the term 'gatekeeper' mean in a sales scenario?

    a.     An Individual blocking the physical entry to a building
    b.     An Individual who opens the door for prospective customers
    c.     An Individual acting as a call screener
    d.     A tool used for blocking spam mails


Question: 24
What are the recommended attitudes that a telemarketing executive should employ to improve cold call prospecting?

    a.     Researching what is the best time to call a prospect
    b.     Making the voice message catchy so that the secretary passes it on to the prospect
    c.     Being pushy about closing a sale
    d.     Trying to find out the prospective customer's personal details


Question: 25
Who should control the flow of conversation in a successful telesales pitch?

    a.     The customer
    b.     The teleselling agent
    c.     The script
    d.     Both a and b


Question: 26
Which of the following statements would be appropriate for establishing the need for a particular product (e.g. a credit card) during an outbound sales pitch?

    a.     How many times have you realized that you are not able to buy your son the latest version of computer he has desired?
    b.     Have you realized that of late, you might have compromised on your essential needs and that of your family?
    c.     Have the sighting of valuable products in show windows made you feel helpless because of no/low cash in your pocket?
    d.     All of the above


Question: 27
Which of the following skill sets is essential in telesales to improve conversation rates?

    a.     Questioning/Probing
    b.     Listening
    c.     Using silence
    d.     All of the above


Question: 28
What are the two important means of verification of the contractual part of a sale?

    a.     Verification script read out by human voice with mandatory customer approvals
    b.     Recorded script generated through an IVR
    c.     Visiting the customer and making him sign the contract
    d.     All of the above


Question: 29
What is the best time to call a working couple for making an outbound sales proposal?

    a.     Lunch hour
    b.     Dinner time
    c.     Working hours
    d.     Off days


Question: 30
A telemarketing executive, Charles, wants to sell a product from Nokia. Which of the following are the correct ways to open the call?

    a.     "Hi, this is Charles calling from Nokia. Am I speaking to Mr. (customer's name)?"
    b.     "Hello, Mr.(customer's name), this is Charles from Nokia"
    c.     "Myself Charles from Nokia"
    d.     "Charles this side from Nokia, can I talk to Mr.(customer's name)?"




Question: 31
While making an outbound call, if you, as a telemarketing executive(TME), are not able to get the target customer and the call is answered by a member of his/her family, what will be your next step?

    a.     To force the listener to listen to you
    b.     To Try and know more about the financial background of the target customer
    c.     To inquire politely about the best time when the target customer would be available
    d.     Simply to bang the phone


Question: 32
Which of the following steps is immediately followed after the opening of the call and identification of the prospective customer?

    a.     Probing
    b.     Stating the objective of the call
    c.     Pushing for the sale
    d.     Getting a commitment from the prospect


Question: 33
What is the main aim of a sales executive in an outbound sales process?

    a.     To tell the prospective customer about the features of his company's product
    b.     To get the prospective customer to buy his product or solution
    c.     To force the prospective buyer to understand the benefits of buying the service he's trying to sell
    d.     All of the above


Question: 34
What are the radical qualities which a teleselling agent needs to have to perform well?

    a.     Proficiency in the spoken language
    b.     Ability to connect with the prospect
    c.     Confidence in his product
    d.     All of the above
    e.     None of the above


Question: 35
If a TCR receives a buying signal from his prospective client, what does it imply?

    a.     A comment from the client that indicates that he is contemplating, to whatever extent, on buying the product
    b.     A formal agreement by the client stating that he'll buy the product, which could be either through phone, fax or E-mail
    c.     The client has asked for the company to contact him about a particular product or service.
    d.     None of the above


[ If you get  any answers above all the Questions please send us to Ask.livejar@gmail.com ]

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